They’re here…well very nearly anyway! Rapido told us recently that production of our 4mm/OO TEA tanks was complete, so we took the decision to airfreight in the complete consignment of TEA tanks and the models should be with us later this week. As usual, customers who paid in full when they ordered are likely to receive their models first as there is less admin for us.
Delivery and invoicing arrangements:
Paid in full: if you have moved over the past couple of years please check that your shipping address (not the address on the order!) is correct on your account on our website. We will start sending out models paid in full over the weekend of 17/18 November.
As we pick and pack your order we will update it to the latest shipping address saved on your account. We will send out fully paid orders in order of when we received your order. Once your order has been despatched we will update it to “Completed” status and you should receive it from the Royal Mail a few days later.
Paid a deposit: generating all the balance invoices will take us some time (please remember we do this in our spare time!), however we know that some of wish to get your balance paid as quickly as possible so that you can get your hands on your models!
You have two choices:
Option 1 – wait for our invoice: please be patient and wait for us to generate your balance invoice(s). The balance invoices will be emailed to you and will include details of how to pay. Once your balance is paid then your order will be placed in our order queue for picking and posting.
Option 2 – I would like my order soonest!: if you would rather get your balance paid and your models as quickly as possible then we have a shortcut for you! It means more work/thought for you so if you are not in a hurry or if you are not sure then stick with option 1!
Go onto our website and login to your account – check that your shipping address is correct (and update if necessary). Open your order for your TEAs and you will see at the bottom of the deposit order a line saying “Future Payments” – this may or may not include VAT – if it says excludes VAT and you live in the UK or other part of the EU then you must add VAT to the Future Payment amount (ie multiply the future payment amount by 1.2). Go to our website here and enter your balance amount and follow the payment instructions. If you have multiple orders you are welcome to add all the balance together to make one payment.
No need to email us to say you have paid – we will match your payment against your order(s) and mark your order(s) as paid (“processing” on our system), then your order will go into our queue for picking and posting.
As a check your balance should equal your deposit less the amount of shipping you paid on the deposit. For example, if you paid a £20 deposit and £6 P&P then the balance should be £20. If you are not confident about calculating the correct balance amount then please stick with option 1.
Please do not:
- email us asking where your order is – that just slows us down replying to you rather than packing orders; or
- email us to confirm that your order is correct – we will contact you if it isn’t; or
- email to confirm that you have paid the right amount – again we’ll tell you if you haven’t; or
- email to change your shipping address – you can do that online on our website!
Sorry if this seems unfair, but this is really important as all of these individual emails take time out of us sending out your models! We’ll let everyone know once we’ve done the first pass through the order list – that is the point that we will ask you to send us emails if you haven’t received your order or balance invoice(s).
Collection at Warley: for those of you that wish to collect your models at Warley, this will be possible but only by prior arrangement! If you collect your order at Warley we will refund your P&P charge after the show. If you have a balance to pay then it will be possible to pay your balance at the show (your P&P charges will be deducted from your balance when you pay).
If you wish to collect your order at Warley please email us by the end of Monday 19 November, preferably with your order number(s). We will confirm by email by Thursday 22 November whether your order will be available for collection. If you haven’t received a confirmation from us by Thursday 22/11 there is no guarantee that we will have your order for collection!