You will find links to product support and manuals / diagrams on this page.
IWA holdall vans/timber carriers: replacement wheel sets form
TEA tank wagon: support page
Class 390 Pendolino EMU – instruction booklet
Class 92: support page (includes DCC settings and information)
35t class B tank wagon
HOA aggregates hopper: instructions page 1; page 2
IPA car carriers: instructions page 1; page 2
KUA nuclear flask carriers: instructions page 1; page 2
Sturgeon engineers wagons: instructions page 1; page 2
OO TEA tank wagon
EALNOS aggregates box wagon
We will always do our best to solve any problems or issues that you may have with our products.
Our models contain hundreds of parts and are completely hand assembled. If your model has any defects that originate from the factory, we will repair it using new components or replace it outright should a repair not be possible (provided we still have spares for your particular model!).
What should I do if there is a problem?
First of all take a look at the instructions that came with your model or look at the support page for your model on here – we will add hints and tips as we come across them as well as highlighting any potential problems.
If that doesn’t help please get in contact with us with details of your problem and we will do our best to solve it!