We’ve now processed approximately 90%+ of the orders (as of 23 May 2018) – over 900 Pendolinos sent out!
We’ve been working through missing payments/order queries and we’ve now sent at least one email to everyone in the order book. If you have not received your Pendolino order or seen an email from us please check your emails / spam box! If still nothing then please drop us an email.
Missing/incomplete/incorrect orders: if you have already contacted us about a missing/incomplete/incorrect order then we’re working through them and will resolve them as quickly as possible – no need to contact us again.
Spares and repairs: if you spot a missing or broken part, or you have a problem with your Pendolino then please contact us using the details in the instruction manual – that helps us make sure that we get your email and forward it to the correct place. We’ve received a large shipment of spares and these have now been passed on to Rapido’s servicing agent. Again if you’ve already been in touch with us we are starting to pass your queries through to Simon who will be in touch shortly.
23 May: all order queries emailed to all people with missing details/balances etc.
9 May: We have contacted everyone who had missed shipping off their order(s).
30 April: All orders with no issues processed.
We’re still getting quite a few follow up emails (replying slows us down sending them out) – so we’ve tried to be proactive in answering the most common questions:
P&P refunds for collections: we are still processing refunds for P&P where appropriate – you should get £10/set over the next week.
DC controllers: the manual says that if you have an old DC controller please check with us first. The best advice we can give is check the voltage output of the track supply – if it is less than 15V you should be fine! We haven’t tested the Pendolino with every possible controller out there but we have noticed that some controllers sold as suitable for N output more than 15V at maximum speed so please check!
DCC sound decoders: the DCC sound fitted sets should have stickers on warning you not to run your DCC sound decoder-fitted Pendolinos on controllers outputting more than 15V, if you do you may well blow the sound decoder!
Finally as the post title alludes to – we noticed that the light bars are missing the required screws to fit them. Rapido’s factory realised that they still had a big bag of screws sat on the workbench, so they are sending them over to us. We will send them out to customers who have already received their light bars and are currently wondering how to fit them – you don’t need to contact us!